Golden Design Saunas Shipping Policy

Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

Fee Chart:

• Must be original packaging. Never opened.
  1. Original outbound charge (Flat rate shipping on price sheet).
  2. Return inbound charge (120% of outbound amount).
• Must be original packaging. Opened, assembled, never used.
  1. Original outbound charge (Flat rate shipping on price sheet).
  2. Return inbound charge (120% of outbound amount).
  3. 20% restocking fee.
• Opened, assembled, and used.
  1. No return accepted.

Additional Shipping Charges:

• Change of address charge:
  85. Same city and freight terminal ($85.00)
  86. Different city and different freight terminal ($150.00 and up)
• Redelivery charge:
  95. $95.00 for 2^nd attempt
  96. $150.00 for 3^rd attempt
• Storage charge:
  125. $125.00 per day, after the 3^rd day at the destination terminal.